CXOS with Built-in CRM for
Dealerships
Customer Experience Operating System (CXOS) with built-in Action CRM to improve OEM scores and protect dealership reputation.
Unify customer journey signals across Sales + Service, assign and track CX tasks, log every customer interaction, and drive verified closure—while building lifelong loyalty with Privilege Wallet.
Immediate Business Impact
Measurable improvements in OEM outcomes, closure discipline, retention, and dealership reputation across Sales + Service.
The Silent Problem
Why Dealerships Quietly Lose OEM Score and Reputation — And Don't Even Know It
Silent OEM Score Drop
Most dissatisfied customers don’t complain—they simply stop returning. Their low OEM ratings show up weeks later through OEM surveys, long after the opportunity to recover them is gone.
OEM Compliance & Penalty Exposure
Low CSI, unresolved complaints, and slow follow-ups weaken OEM compliance and trigger alerts, escalations, audits, reduced incentives, and penalties—often noticed only after damage is done.
Reputation → OEM Score Spiral
OEM surveys usually arrive days or weeks later, not at the time of service. This delayed feedback makes recovery nearly impossible. What could have been a simple phone call turns into a permanent negative score.
Late Feedback = Guaranteed OEM Penalty
OEM surveys usually arrive days or weeks later, not at the time of service. This delayed feedback makes recovery nearly impossible. What could have been a simple phone call turns into a permanent negative score.
Advisor Performance Blind Zone
Dealerships miss poor advisor performance until low OEM scores reveal repeated issues—by then, multiple bad ratings have already hurt the score, leading to poor employee performance too.
Fragmented Tools, Fragmented Data
DMS, CRM, Google reviews, WhatsApp groups, Excel sheets — none of these tools talk to each other. Because of this fragmentation, important warning signs never reach leadership on time.
No Follow-Through System
Even when teams know what to do, actions get missed without tasks, reminders, and accountability—so customers slip away silently.
Is Your NPS at Risk?
A quick assessment to understand how early recovery and faster follow-ups can stabilize and improve your Net Promoter Score.
Quick NPS Check
Approximate number of unhappy customers per month
NPS improves when recoveries are real and verified, not just “attempted follow-up.”
This assessment shows operational risk trends, not guaranteed OEM outcomes.
Your NPS Outlook
What Dealerships Usually Miss (And How CDES Fixes It)
Most dealerships have tools, but not a single system to track the customer experience, assign ownership, prove closure, and build repeat business across Sales and Service.
One Place for Every Customer Touch
Dealership messages are spread across WhatsApp, calls, paper, and spreadsheets. CDES brings them into one timeline so nothing is missed.
Standard Process for Sales and Service
CDES gives ready workflows for key moments (delivery, service updates, complaints, follow-ups) so every advisor follows the same standard.
Every Call and Message Gets Logged
Track who contacted the customer, when, and what was said. Missed calls, delays, and broken promises become visible instantly.
Instant Customer Signals (Before It Becomes a Complaint)
Capture quick signals from in-store and link invites. CDES spots risk early and alerts the right person while the customer is still reachable.
Fast Recovery With Clear Ownership
Low scores or negative signals automatically become cases with an owner, timers, and escalation—so issues don’t stay “pending.”
Verified Closure and Proof for OEM
Low scores or negative signals automatically become cases with an owner, timers, and escalation—so issues don’t stay “pending.”
Team Accountability With Built-In Coaching
See who is delaying closures and what issues repeat. CDES gives AI-based coaching tips for advisors and managers to prevent repeat problems.
Privilege Wallet for Repeat Visits
Reward positive engagement and recovery moments to bring customers back—through dealership offers and partner vouchers, not heavy discounting.
Why CDES is Essential in Dealerships
Not a survey tool. Not a generic CRM. CDES is a CX Operating System with Action CRM built for Sales + Service.
Proof of Impact
Real Results from Automotive Dealerships Using CDES
"CDES transformed our sales and service department. We went from losing customers silently to recovering 80% of dissatisfied customers. Our NPS scores improved by 22 points in 3 months."
Designed for Every Role
CDES gives each team the exact tools they need to run a smooth customer experience—with clear ownership, proof, and repeat visits.
CXOS Feature Suite
Everything you need to run customer experience across Sales + Service—signals, tasks, proof, coaching, and repeat visits.
Experience Capture
Capture customer sentiment at every touchpoint (In-store Tablet, QR, WhatsApp/SMS links). Auto-maps to staff roles, customer records, & reports
Recovery Automation
Instantly assigns ownership, runs SLA timers, and escalates until resolution—so every issue reaches verified closure, not just a call.
Coaching & Behavior Insights
Converts cases into advisor/team coaching signals—repeat issues, delays, and communication gaps—so performance improves week over week.
Closed-Loop Workflow
Standardize recovery steps from open → action → closure, with notes and proof. And Post-recovery confirmation to ensure the customer is truly OK.
Privilege Wallet & Retention Engine
Earn/redeem privileges tied to service journeys—driving repeat visits, higher retention, stronger loyalty, and lifelong delight.
Predictive Intelligence / Risk Radar
Predicts dissatisfaction risk before it becomes an OEM issue or public review, and recommends next-best actions for teams.
OEM Readiness Shield
Preventive recovery layer that protects OEM outcomes (NPS/CSI) by catching and fixing risks before official OEM surveys.
Leadership Control Room
One view of journey health: unresolved risks, recovery speed, repeat drivers, delights, privileges and retention impact—ready for leadership decisions.
Regional Language Support
Run CX workflows in regional languages so frontline teams act faster and customers respond more naturally.
Quick Implementation
From onboarding to optimization—we're with you every step of the way
Trusted by Leading Dealerships
See what dealership leaders are saying about CDES
"CDES gave us visibility into our customer experience that we never had before. We're now recovering 75% of dissatisfied customers before they leave, and our repeat business is up 38%."
"The instant alerts changed everything. We can fix issues while customers are still at the dealership. Our CSI scores improved by 24 points in just 4 months."
"CDES transformed how we operate across all 5 locations. The centralized dashboard gives me complete visibility, and the ROI has been phenomenal—easily 10x our investment."
Calculate Your Revenue Impact
See how much revenue you're losing to silent departures—and how much CDES can help you recover
Your Dealership Metrics
Total number of customers serviced per month
Average revenue per service visit
Average years a customer stays with you
Percentage of customers who return for next service
Customers who leave without complaining (typically 10-15%)
Your Potential Impact
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Key Insight
Enter metrics to generate insights...
Ready to Stop Revenue Leakage?
Book a personalized demo to see how CDES can transform your dealership's customer experience and recover lost revenue.
Simple, Transparent Pricing
Choose the plan that fits your business. Unlimited feedback, unlimited users, no hidden fees.
One-Time CDES License + AMC
For large automotive dealerships and dealer groups who prefer ownership over monthly subscriptions.
License Includes
- Lifetime CDES Core License
- In-Store Feedback System
- Three Roles Mobile Apps
- Customer Care Action Dashboard
- Unlimited Feedback & Users
Enterprise Controls
- Multi-Location & Group Control
- Centralized Principal Dashboard
- Role-Based Access & Audit Logs
- Data Ownership & Portability
- OEM-Ready Reporting
AMC Coverage
- Continuous Feature Upgrades
- AI & Analytics Improvements
- Security & Compliance Updates
- Priority SLA & Support
- Infrastructure & Performance Monitoring
Privilege Wallet that turns every interaction into loyalty
Create a repeatable interaction habit by rewarding customers for meaningful touchpoints—before, during, and after sales and service.
CDES Privilege Wallet builds a customer engagement culture by adding points for every eligible dealership interaction. This consistent earning loop makes customers expect communication and participate naturally—strengthening responsiveness, recovery cooperation, and long-term retention.
Privilege Wallet
1,240Delight Coins
RECENT EARNINGS
Where points come from
- Booking & visit confirmations
- Drop / Delivery experience check-ins
- Feedback submission
- Recovery participation & closure confirmation
Why it changes behaviour
- Customers expect engagement
- Faster survey responses
- Higher call pickup rates
- Reduced follow-up fatigue for staff
Redeem as Dealership offers
- Service offers & add-ons
- Accessories & upgrades
- Priority perks
- Seasonal dealership campaigns
Redeem as Brand vouchers
- Partner brand vouchers
- Lifestyle redemption options
- Higher perceived value
- Dealer margin-friendly benefits
Frequently Asked Questions
Everything you need to know about CDES for automotive dealerships
CDES is a CX Operating System that runs customer experience across Sales and Service—detecting issues early, driving verified recovery, and improving retention.
Yes—CDES unifies all channels into one software suite so every customer experience gets recorded with closure and proof.
Yes—CDES manages CX moments across enquiry-to-delivery and service-to-repeat visits, with role-based access for each team.
Privilege Wallet turns engagement into repeat visits—customers earn and redeem benefits, improving loyalty and long-term retention.
Yes—Enterprise includes multi-branch control, benchmarking, centralized reporting, and consolidated CX risk insights.
Most dealerships go live in 1–2 weeks: setup + training first, then a short pilot before full rollout.
Transform Your Dealership'sOEM Score, Service
Excellence & Reputation
Book a personalized demo to see how CDES prevents revenue leakage and boosts repeat business.