Dhanesh
Chairman, Namans TVS
"CDES gave us visibility into our customer experience that we never had before. We're now recovering 75% of dissatisfied customers before they leave, and our repeat business is up 38%."
CX Operating System
with Built-in CRM for
Automotive Dealerships
One connected system for Sales, Service, Feedback, and Privilege Wallet—built
to improve customer experience, team execution, and dealership outcomes.
One Connected Software.
Better Dealership Outcomes.
When Sales, Service, Feedback, and Privilege Wallet run in one connected software, your team works faster, follows through better, and delivers a more consistent customer experience across the full journey.
More Customers Turn Into Sales
Leads from campaigns, QR, referrals, and Trust Pass are tracked in one flow—so your team acts faster and loses fewer opportunities.
Better Service Repeat Bookings
Service campaigns and Privilege Wallet rewards work together to bring customers back and improve repeat visits without heavy discounting.
Stronger OEM & Reputation Outcomes
Feedback automation, recovery workflows, and verified closure help reduce detractor leakage and improve NPS/CSI stability.
Sales
Service
Feedback
Privilege Wallet
Explore CDES by Function
Choose what you want to improve first — lead generation, repeat service bookings, feedback recovery, or customer loyalty.
GROWTH
Sales Growth Tools
Create more dealership enquiries and convert them faster using connected tools for lead capture, follow-up, and field execution.
- Trust Pass invites for showroom visits and test drives
- LeadSpark QR / Referral / Campaign to generate leads from multiple sources
- Sales Manager + Sales Executive mobile apps with target follow-up and team action visibility
More leads, faster follow-up, stronger conversion momentum.
Explore Sales Tools
Lead Captured→Assigned→Follow-up→Visit
Lead Sources
QR / Referral / Campaign / Trust Pass
Follow-up Speed
Same-day tracking
Team Execution
Manager + Executive mobile apps
Target Discipline
Budget vs actual follow-up visibility
"CDES transformed our sales and service department. We went from losing customers silently to recovering 80% of repeated service booking. Our NPS scores improved by 22 points in 3 months."
Thomas John Muthoot
Chairman, Muthoot Motors
AI-POWERED COACHING
Coaching Built Into Daily Work
Role-based coaching for Advisors, Sales Executives, and Managers—powered by real customer interactions, follow-up behavior, and case outcomes.
CDES turns day-to-day customer situations into short coaching prompts inside the mobile apps, so teams improve communication, follow-up quality, conversion, and closure discipline while they work.
Better call, WhatsApp, and follow-up communication
Real-time language and tone improvements
Objection handling for sales and complaint handling for service
Context-aware response guidance
Faster recovery responses for unhappy customers
Immediate escalation protocols
Better test drive / visit conversion conversations
Closing technique optimization
Micro-coaching to reduce repeat mistakes
Pattern recognition and prevention
Role-specific tips based on team actions and outcomes
Personalized learning paths
AI Coach Feed
Live tips from recent cases and follow-ups
Sales Follow-up2 min ago
Lead Interest Recall
Customer showed interest in mileage and EMI. Start your next call with those two points before discussing variants.
Based on previous conversation pattern
Test Drive Conversion8 min ago
Confirm Next Action Clearly
End the call by fixing a time for test drive or showroom visit. Clear next-step commitment improves conversion.
High-impact conversion technique
WhatsApp Communication15 min ago
Keep Messages Action-Oriented
Use short messages with one clear purpose—confirm visit, resend Trust Pass, or collect a callback time.
Response rate optimization
LEADERSHIP CONTROL
Leadership dashboards for control
Monitor Sales, Service, Feedback, Recovery, Loyalty, and Budget in one connected view—daily, team-wise, and branch-wise.
Single-Branch Dashboard
Daily control room for one dealership across customer experience, team actions, and operational follow-through.
Best for: Dealer Principal / GM / Branch Head
- Track Sales + Service performance in one view
- See at-risk customers, critical open cases, and SLA delays
- Monitor NPS/CSI trends, recovery progress, and verified closures
- Watch repeat service, loyalty activity, and referral movement
- Review budget vs actual follow-up effort and team execution
Critical Cases12
SLA Risk7
Verified Closure91%
Repeat Visit Trend+8%
Multi-Branch Dashboard
Central leadership view for dealer groups to compare branches, detect risks early, and improve execution consistency.
Best for: Group Principal / Director / HO Leadership
- Compare branches on conversions, bookings, recovery discipline, and retention
- Detect overdue cases, missed follow-ups, and closure gaps across locations
- Review branch-wise NPS/CSI movement and OEM readiness signals
- Track budget vs actual activity and team performance by location
- Use central visibility to coach weak branches and standardize performance
Branches Tracked8
Alerted Branches3
Avg Verified Closure88%
OEM COMPLIANCE
OEM Compliance for Feedback
(Audit-ready by default)
Every detractor case is documented with proof, timestamps, and verified closure—ready for OEM audits without manual preparation.
OEM Proof Checklist
Active
Proof of communication with timestamp
Every call, SMS, and WhatsApp logged with exact time
Callback time tracking and owner identity
Assigned owner and scheduled callback timestamps
Manager involvement where required
Escalation workflow with manager approval trail
Final closure reason and resolution notes
Detailed notes on action taken and resolution
Post-recovery satisfaction confirmation
Customer acknowledgment after issue resolution
Export-ready OEM reporting
One-click export in OEM-approved formats
OEM Proof Pack Sample
Case #DT-2024-00847
APPROVED
INITIAL CONTACT21 Feb 2024, 10:23 AM
Owner: Rajesh Kumar (Service Advisor)
Action: Called customer regarding billing concern
Customer acknowledged call, requested callback at 4 PM
MANAGER ESCALATION21 Feb 2024, 04:15 PM
Escalated to: Amit Singh (Service Manager)
Reason: Customer requested manager intervention
Manager approved bill adjustment of ₹1,200
VERIFIED CLOSURE21 Feb 2024, 05:42 PM
Closure notes: Bill adjusted, customer satisfied with resolution
Manager approval: Amit Singh (Verified)
❝ Customer Confirmation
"Issue resolved to my satisfaction. Thank you for the quick response and adjustment."
— Mr. Suresh Patel (Verified via WhatsApp)
Total Resolution Time
3 hours 19 minutes
100%
OEM Compliant
Trusted by Leading Dealerships
See what dealership leaders are saying about CDES
Biju Nair
CEO, KVR Group
"The instant alerts changed everything. We can fix issues while customers are still at the dealership. Our CSI scores improved by 24 points in just 4 months."
Saju K Thomas
Chairman, Popular Group
"CDES transformed how we operate across all locations. The centralized dashboard gives complete visibility, and sales, service, and Privilege Wallet engagement tools are phenomenal."
Replace old methods.
Run a modern dealership system.
Start your free trial and see how CDES helps grow sales, repeat service booking, feedback automation, and privilege wallet in one connected system.